Refund Policy

We offer a 14-day free trial on eligible plans. No payment is required during the trial period. If you choose not to continue after your trial, simply let it expire — you will not be charged.

If this is your first paid subscription with STAG, you may request a full refund within 14 days of your first payment date. To request a refund under this policy:

• Contact us at billing@stag.bcode.lk within 14 days of the charge
• Provide your organization name and payment reference
• Briefly describe your reason for cancellation

Refunds under this guarantee are processed within 7–10 business days to the original payment method.

Monthly subscription fees are non-refundable. If you cancel a monthly plan, your access continues until the end of the current billing period. No partial-month refunds are issued.

Annual subscriptions may be eligible for a pro-rata refund of unused full months, calculated as follows:

• Refund = (Annual Fee ÷ 12) × Number of full months remaining
• The setup/onboarding cost equivalent of 1 month is non-refundable
• Refunds are only processed if requested within 30 days of the cancellation date

Example: If you paid LKR 249,900 for an annual Professional plan and cancel after 4 months, you would be eligible for a refund of approximately LKR 166,600 (8 months × LKR 20,825) minus one administrative month, subject to verification.

No refund will be issued in the following cases:

• Account suspension or termination due to violation of our Terms of Service
• Failure to use the Service or unused features within an active subscription
• Requests made after the applicable refund window
• One-time setup fees or professional services engagements
• Add-on purchases or module upgrades (unless covered by the 14-day guarantee)

If the Service experiences downtime or a material degradation of functionality for more than 24 cumulative hours in any calendar month due to our infrastructure failure (not third-party outages or your own actions), you may be eligible for a service credit equal to one additional month of free service. Service credits are not cash refunds.

Submit your refund request to billing@stag.bcode.lk with the subject line "Refund Request — [Your Organization Name]". Include:

• Organization name and billing email
• Payment date and reference number
• Reason for refund request

We aim to process all refund requests within 5 business days. Approved refunds are returned to the original payment method within 7–10 business days.

All refunds are issued in Sri Lankan Rupees (LKR) at the original transaction amount. We are not responsible for any exchange rate differences if you paid in a foreign currency.

For billing questions or refund requests: billing@stag.bcode.lk